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Employee Testimonials

5/26/2022 (Permalink)

SERVPRO Logo on a green background with the words Employee Testimonials in the middle Why do our employees enjoy working for SERVPRO? Here's some of them in their own words.

We pride ourselves in providing our customers the very best service, but that’s not possible without providing our employees with the very best and supportive work environment possible.  Don’t take our word for it, though.  Here are some of our employees’ experiences firsthand:

“SERVPRO is well-known for offering great services to our community in time of need with restoration. As much as they care about their customers, their employees are treated even better. They offer a great family culture with respect and room to grow. They value their employees by showing how much they care with little things such as Birthday Celebrations and Team bonding Events. They work hard to make sure everyone feels part of the team and welcomed.  I really enjoy coming to work daily and love the wonderful team that SERVPRO has created.” - Amanda Escobar

“I like working here because I get the opportunity to show my potential. I like that I'm part of the team and that my work feels appreciated. I look forward to work every day and continuing to grow within the company.” - Francisco Rodriguez

“I enjoy working at SERVPRO because the culture of the company is amazing. The owners of the franchise really go out of their way to show appreciation for their employees often. From celebrating individual birthdays, to staff lunches, they are always making sure that they are creating a very pleasant work environment for everyone. I appreciate that the on boarding process is very organized. Every new hire receives a development plan which helps to track your progress and achievements. The company's online training programs are great. I find the modules very helpful. I can always refer back to the training programs for any questions that I may have. Overall, I thoroughly enjoy working at SERVPRO!” - Kendra Owens

“I enjoy working at SERVPRO because I feel very welcomed, and I look forward to working with my fellow employees. Best job in the world!” - Yennifer Bustillo

“I love working at SERVPRO because we treat each other with kindness. Never a dull moment, very family oriented. We push each other to strive high and encourage one another to reach our goals.” - Jennifer Rodriguez

“I really enjoy working at SERVPRO. I’ve been able to learn new skills, grow as a professional, and challenge myself daily.  I have been encouraged to provide my input on things, and my opinions have always been appreciated. Most of all, my coworkers have become an open and close family to me.” - Jose Cortez

“I like working at SERVPRO because I am learning new things, my co-workers are very nice and help me to learn my position. I also like the owners Bill & Jennifer as they are very understanding and friendly.” - Patricia Gomez

“I like working here because my co-workers work as a team, and we have fun together.” - Carlos Garcia

“I like working here because of the people, environment, and overall mission. Everyone is pleasantly kind and willing to lend a helping hand. The environment is consistently positive and the teamwork in each department is very motivating as we work through all situations together. This job is also very rewarding since we assist clients through a time in need and get them the best quality service. There are also many opportunities to learn and grow within this company which drives everyone to improve in their field/department while embracing what everyone uniquely brings to the table.”- Maria Fuster

We Can Clean the Mess Left by Your Fire Emergency System

5/20/2022 (Permalink)

Large factory hangar after being cleaned of fire suppressing powder One of the many areas of the factory that was covered in white powder that we cleaned.

We respond to all manner of fire related emergencies.  From large kitchen blazes to contained cigarette fires put out quickly, we have the experience and expertise to mitigate and reconstruct any damage.  Sometimes, we even get calls for an overly sensitive fire emergency system.

For instance, a small fire at a commercial factory set off their relatively new fire emergency system.  Instead of just focusing where the fire was, the system spread fire suppressing foam across the entire facility.  After it had disintegrated, the foam left a thick white powder that covered everything.  In short, the clean up of the powder far outstripped the clean up of the actual fire.  It was nothing our team couldn’t handle, though, and the factory was as good as before in no time.

Obviously, its better to have a sensitive fire emergency system than one that doesn’t work at all.  However, if you can check, at least once a year, that your system is properly calibrated, you can save a lot of time and money on potential clean up.

We Mitigate and Repair Damage from Heavy Rainstorms

5/18/2022 (Permalink)

An outside storm drain clogged with debris from a rainstorm Heavy rainstorms can clog storm drains with debris.

As the Spring season continues, we are starting to see more and more rainstorms pop up.  If you’re not prepared, they can cause severe flooding damage.  Just like this job we recently received. where a storm drain right outside this family’s basement was clogged by storm debris.

The clog caused a massive amount of water to pour into their basement, completely ruining their wood floors and leaving four-inch-high water line marks on all the walls.  Our Mitigation Team had to tear up all the wood floors and make a two-foot-high flood cut in all the drywall to ensure all the moisture in the basement was removed.  Our Construction Team then went in and installed brand new wooden floor panels, new drywall and even a new door to their basement bathroom.

While we were able to leave this basement better than it was before the storm, it goes to show how devastating heavy rainstorms can be.  You can never be too prepared.  And if you find yourself in a similar situation, gives us a call and we will make it “Like it never even happened.”

Electrical Fires Are No Joke

5/16/2022 (Permalink)

Bedroom charred by fire exposing wood beams and insulation Even the TV was melted in this electrical fire.

We here at SERVPRO encounter many different fire damage emergencies, from gas stoves improperly turned off, to faulty heaters.  Arguably, electrical fires can be the most sinister.   They are mostly preventable if you take the proper precautions, like not overloading any one outlet or not running cords underneath carpets.  Sometimes though, they just short out, like at this job we finished recently.

When the wall outlet on the second level bedroom of this townhouse blew, it started a fire that consumed the whole floor.  The walls, ceiling, and floor of each room suffered massive damage and were beyond repair.  Our mitigation team was forced to completely gut the entire area, stripping away everything to just floorboards and studs.

The only precaution that may have avoided this disaster is making sure that every ten years, a licensed electrician checks the home’s entire electrical system.  Aside from that, you can always count on our mitigation team to clear out the damage, and our construction team to then rebuild it.

Flooded Church Facility? We Can Help!

5/16/2022 (Permalink)

Long tiled hallway with many sitting pools of water on the floor. The scope of this job was huge!

We here at SERVPRO pride ourselves on the ability to tackle all types of water loss.  Big or small, we have the experience and expertise to make any disaster “Like it never even happened.”  That includes a recent job we finished at a local Church.

When one of the toilet valves on the second floor busted overnight, water poured through the ceilings and affected more than fifteen rooms on both levels.  From offices to stairwells to even the children’s daycare center, water pooled up everywhere.  In total, we used more than thirty high powered air movers and three refrigerant dehumidifiers to completely dry and remove all of the water. 

Water losses of this size don’t happen often, but rest assured, when they do, we are primed and ready to respond as fast as possible.  We certainly have the ability and capacity to help any sized commercial organization.

Have A Commercial Water Loss? Call SERVPRO for full service!

5/10/2022 (Permalink)

An office space with brand new hardwood floors installed. Our Construction Team updated the damaged floor tiles with this beautiful hardwood floor!

We pride ourselves on the ability to respond to water disasters of all sizes.  From a small single-family home basement leak to a hotel sprinkler system malfunction affecting multiple floors, we have the expertise and equipment to fully mitigate all water damage.

For example, when a local condominium in-door pool leaked due to a faulty valve, the entire basement floor hallway and offices were flooded.  After being called out to the site, we successfully removed the water and dried the affected areas.  It was apparent, however, that the tile flooring was damaged beyond repair.  Our Construction Team then came in, completely removed all of the tiles, and replaced them with a beautiful hard wood floor.

When all was said and done, we not only made the pool leak “Like it never even happened,” we upgraded the look and feel of the space.  If you have a commercial building in need of water mitigation and construction, we can offer you the same full service!

SERVPRO Has Its Own Meteorologist?

4/15/2022 (Permalink)

A weather map of the United States with a SERVPRO logo in the bottom right We take storm preparedness very seriously.

It might surprise you, but we here at SERVPRO have our own Meteorologist.  Storm preparedness is something we take very seriously.  It’s not enough to just pay attention to the Weather Channel.  We’re not interested in routine showers or overcast days.  We want to be able to track huge weather patterns that result in severe storms before they happen.  Any leg up we can get on the weather allows our national storm response teams to quickly mobilize where they are needed most. 

Every second counts when it comes to storm damage.  Our number one goal is to help alleviate the anxiety and pain of those affected by weather disasters.  The sooner we can respond to them, the sooner they can get back to living a normal life.  Not to mention, the less likely their situation gets worse.  Having our meteorologist track last years polar vortex as it was developing, helped save those affected time and money.  It’s just another way that we go above and beyond for our customers.

Commercial Jobs Require Commercial-Sized Equipment

4/13/2022 (Permalink)

The Nikro PS1000, Phoenix FireBird, and Dri-Eas LGR 7000 lined up in a warehouse. Our industrial-grade equipment can handle anything!

Did a pipe burst in your office building causing water damage on multiple floors?  The equipment used for residential mediation just won’t cut it.  That is why we carry a whole suite of heavy duty, industrial-grade machines, powerful enough to tackle the biggest disasters. 

One such machine is the Nikro PS1000 HEPA Air Scrubber.  With its uniquely designed filtration system, this air scrubber produces 99.7% absolute clean air, removing airborne contaminants and even odors.  Using between 2.3 and 2.8 amps to run, and weighing 74 lbs, the Nikro PS1000 prevents the spread of nasty mold spores like no other.

Another powerhouse that we use is the Phoenix FireBird Heat Drying System.  Highly flexible, The FireBird operates freestanding or with 12-inch flex duct on the inlet and/or outlet to distribute the heat precisely where we need it.  It’s capable of producing heat at 80°F on its highest setting, completely drying any hidden water moisture.

Last but not least, we have the Dri-Eaz LGR 7000 Dehumidifier.  This state-of-the-art machine precools incoming air before it passes over a cold evaporator coil (20°F to 30°F below the dew point).  The cold coil condenses any water vapor into liquid water that then collects in condensate pump and is removed by an automatic pump-out system.  The Dri-Eaz 7000 is one of the most efficient ways to reduce the moisture level in the air and accelerate the drying process.

With these tools in our tool belt, our commercial clients can rest assured, no matter how big the job, we have them covered!

Preparing For Spring Storms

4/11/2022 (Permalink)

Multi-color umbrella blocking heavy rain with the title, "Preparing For Spring Storms" up top and a SERVPRO logo beneath Don't get caught in the rain this Spring!

Spring is finally upon us!  As the cold weather of winter starts to thaw, it’s a good time to start preparing for the climate shift.  April showers sound delightful on paper, but they can quickly escalate into torrential downpours or thunderstorms.  That is why it is never too late to double check your storm readiness.

First off, everyone should have a general emergency kit in their house and vehicle.  These should include a radio, flashlight, extra batteries, a first-aid kit, emergency contact information and non-perishable food.  No matter the type of storm, these kits are invaluable to have.

More specific rainstorm advice revolves around potential flooding.  Make sure you keep your gutters and storm drains clear of leaves and debris.  Try and keep valuables on high shelves when storing materials in your basement or areas that are prone to flood.  Always keep rain gear and water-resistant clothing easily accessible in your home and car.  Last but not least, never drive through standing water or wade into flooding basements.  Both can be fatal.

These simple steps can be lifesavers.  It’s important for everyone to take stock and implement them as we enter the rainy season.  And if you do experience any flooding this spring, you can always count on us to restore the water damage.

Introducing the New Phoenix DryMAX BLE Dehumidifier!

3/24/2022 (Permalink)

Green Phoenix DryMAX BLE Dehumidifier placed on the floor of a warehouse This machine is a serious upgrade to our water mitigation services!

Always looking to leverage the latest and greatest technologies, we here at SERVPRO are proud to upgrade our water mitigation services with the new Phoenix DryMAX BLE Dehumidifier! This large category dehu weighs a mere 63 pounds, uses only 5.7 amps of power, and comes equipped with a heavy-duty condensate pump, epoxy-coated coils, superior MERV-10 filtration, and Bluetooth functionality. 

But what do all these numbers and acronyms mean for our customers?  Its light weight relative to its size allows us to set up more dehus more quickly when on-site.  Its superior energy efficiency allows us to plug in multiple units at the same time as well as reducing the noise it makes.  Last but not least, the integrated Bluetooth technology allows us to seamlessly document drying reports.

And these are just the highlights of what this machine can do.  It is a significant upgrade from the older model and we’re super excited to start utilizing it!