Recent Posts

Alexandria's Premiere Water Damage Restoration Company

1/19/2022 (Permalink)

We at SERVPRO of Rose Hill / Fort Hunt pride ourselves in being the premiere water mitigation company in the area.  With 24-hour emergency service, we can respond day or night to water disasters big or small.  Every second counts when it comes to water damage, so you can trust us to be the fastest professionals on-site.  Once there, our highly trained team of IIRC certified technicians will clean up any remaining water, remove unsalvageable property, and ensure the affected area is completely dry.  Our talented Construction Team can then fully restore that damaged property, making it “Like it never even happened.”  

Call Today – (703) 739-2800

We understand how stressful, and frankly scary, experiencing a water loss can be.  Whether a basement flood or a burst pipe, we are trained to guide you through this difficult time and explain every step along the way.  To help you prepare for the first step, here’s what to expect when you call our office. 

Our Dispatcher will ask you for some information such as, your name and contact information, the address of the affected home or business, the type of material affected (wood or tile flooring, etc.), any insurance you have, approximately when did the water damage occur, what caused it and if there is electricity available on-site.  These questions help us ascertain the severity of the damage, what equipment will be needed to start the mitigation process, and how many personnel are required. 
Please keep this information in mind when you call, as it will help us to dispatch to your location and start work even faster.

Winterizing Commercial Buildings

1/12/2022 (Permalink)

Commercial warehouse storing tires with leaking water pooling on the floor and dripping down the walls. Follow these steps to avoid damage from burst pipes like in this photo.

The winter season is upon us.  For those managing either occupied or unoccupied commercial buildings, it can be a scary season.  Frozen pipes bursting and old roofs leaking can cause your business dangerous and expensive damage.  That is why it is always important to think ahead and have a prevention plan.  Here are some tips for keeping your commercial buildings safe from the cold.

Making sure the heating system of your building is working properly may seem like common sense but scheduling periodic professional inspections throughout the year is vital.  Check your rooftop HVAC units, water heaters, and furnaces for cracks and consider replacing furnaces older than 10 years old.  It’s also important to properly shut off your cooling systems when you do switch to heating.

To avoid frozen pipes, make sure to test their freeze stats and valves.  Wrap the ones in unheated areas of the building and take care of any cracks found in exposed pipes

For unoccupied buildings, it’s important to not turn off your thermostat.  Keeping the internal temperature at least 55 degrees will also help avoid your pipes freezing.  Even for buildings that are occupied this winter, it is advised to keep the thermostat relatively low.  Not only does this save your business some money, but it reduces the risk of fire.

Regularly inspecting your building’s insulation is also important.  Make sure to replace any damaged or old insulation to avoid any major heat loss in your building.  Special focus should be paid to roofs and unheated attics.

Speaking of roofs, any holes or torn shingles must be patched to avoid major water leakage from potential melting snow.  Double checking the existing seals for any damage or structural weakness also helps ensure your roof can withstand another winter.

We hope these tips give you some peace of mind.  By no means is this an exhaustive list, but by putting these suggestions into action, you can help prevent costly damage this winter season.

Preventing Winter Fires

1/6/2022 (Permalink)

Living room with a charred hardwood floor and lounge seats covered with soot from a fire.  Simple prevention measures can help keep you from experiencing fire damage like this.

It’s easy to overlook, but the risk of house fires actually increases in the winter months.  In fact, “half of all home heating fires occur in December, January, and February” according to the U.S. Fire Administration.  Many factors contribute to this, including unkempt fireplaces, improper electrical appliance usage, and candles.  All of these made worse by the colder weather.  So, before you get too cozy indoors this winter, take a moment to enact some simple fire prevention steps.

It may be simple, but before you start using your fireplace, have a professional clean and inspect your chimney and vents to make sure they are safe to use.  Optimally, this should be done every year.  You should also make sure to store the cooled ashes from your fireplace in a tightly covered metal container and keep the container outside at least 10 feet away from any buildings.

To reduce the risk of electrical fires, make sure you plug only one heat-producing appliance directly into a wall outlet at a time.  This includes space heaters and kitchen appliances like microwaves and toasters.  Also, it is important to never use an extension cords with these appliances, as it increases the chance of sparks.

As for candle safety, the most important tip is to make sure you keep all lit candles at least 12 inches away from anything flammable.  In fact, it is recommended to use battery-operated flameless candles instead of real ones in the event of power outages.

With these simple tips in your back pocket, you can rest easy, and enjoy the warmth and comfort of your house during these cold months.  For more information on preventing winter fires, make sure to visit the National Fire Protection Association’s website here: https://www.nfpa.org/Public-Education/Fire-causes-and-risks/Seasonal-fire-causes/Put-A-Freeze-on-Winter-Fires.  And if you do experience a fire this winter, we are always here to help restore your house “Like it never even happened."

What is the IICRC?

12/15/2021 (Permalink)

Picture of front door of office with a white IICRC certified sticker and an orange SERVPRO sticker on it. Our IICRC Certified sticker is the first thing you see when you walk up to our front door.

You may already know that SERVPRO is proudly an IICRC certified firm, but what exactly is the IICRC and how does it ensure our customers get the best service?

To start off, IICRC stands for the Institute of Inspection, Cleaning and Restoration.  Founded in 1972, It is the governing body of the mitigation/restoration industry, setting the procedural standards by which all cleaning, inspection, and restoration work is measured.  Considered “state of the art” in the contamination field, the IICRC is also an accredited member of the American National Standards Institute (ANSI) which verifies the regulation process.  In short, these entities quicken the acceptance of new products and methods while keeping them safe and effective for all consumers. 

By continually maintaining our IIRC certification, SERVPRO can offer our customers the most technologically advanced products and techniques in the restoration business.  More importantly though, these rigorously tested standards help keep our customers safe, another reason why SERVPRO is the premier restoration company.

Creating Precise Estimates with Xactimate

12/14/2021 (Permalink)

Brown haired man with beard using an iPad to create estimates Xactimate can even be used on an iPad!

Our focus here at SERVPRO is to offer our customers the very best service in their time of need.  That is why our team is certified to use the software program Xactimate, which helps us to create estimates much faster and more accurately than ever before. 

In fact, Xactimate is the leading standard in the restoration industry, used by contractors and insurance adjusters alike.  This means that our customers’ insurance companies can work seamlessly with our estimates, cutting down on the time spent not working on that water leak in your basement.  Since we are the preferred vendor for insurance companies like State Farm, it also allows them to send us jobs directly, even further streamlining the restoration process.

Most importantly, our customers can rest assured that the estimates they receive from us are detailed and precise.  We have worked hard to obtain and maintain our certifications.  Just another example of our commitment to our customers’ satisfaction.

3 Important Home Fire Safety Equipment

12/13/2021 (Permalink)

Basement covered in insulation and debris from a fire. Help prevent fire damage like this with these 3 fire safety equipment.

As the weather gets colder and colder outside, we turn more to our houses for refuge. But when our time spent indoors with our fireplaces and heaters increases, so does the risk of house fires. With that in mind, we put together a quick, easy list of important fire safety equipment everyone should have in their house to help prevent fires.

Fire Extinguisher –

While this may seem obvious, having a working ABC-class fire extinguisher in the house is often overlooked.  Cooking fires are the number one cause of house fires according to the National Fire Protection Association, so it is strongly recommended to keep at least one of these in the kitchen

Smoke Detectors –

Probably the first line of defense for those unaware a fire has even started, it is recommended to place at least one in a centralized area of each floor of your house, including one for each bedroom.  In fact the National Fire Protection Association reports that almost two-thirds of fire related casualties happen in homes without a working smoke detector.  To help with the chore of keeping your smoke detectors working, you can even purchase some with sealed 10-year batteries.

Carbon Monoxide Alarms –

Just as important, these alarms detect the deadly, colorless gas Carbon Monoxide.  A CO leak in tandem with a fire can be devastating.  You can even find combination smoke and carbon monoxide alarms.  Like smoke detectors, make sure to place them in centralized locations on each floor of your house as well as in the bedrooms. And regularly test them to ensure they are working properly.

We hope that this quick reminder on the importance of these 3 pieces of fire safety equipment will help keep you and your home safe this winter. And if you do experience any fire damage, you can always count on us to clean it up “Like it never even happened.”

Our 1st Annual Coat & Blanket Drive!

12/13/2021 (Permalink)

Professional man with gray hair and professional woman with dark hair standing next to festive donation box. Donations are piling in!

It’s the most magical time of the year! The holiday season is a time where families and friends come together and make these cold and long evenings feel warm and bright. It is a time to be grateful for the little things, but most importantly, it is a time to give back to those that may be less fortunate. That is why, in the grand tradition of the season of giving, we are proud to announce our 1st Annual Coat & Blanket Drive!

Along with our local State Farm partners Sharon Eddy, Reggie Harris, and Kelly Allison, we are accepting new and gently used coats and blankets at our offices for the entire month of December. Our staffs and families have already contributed, but we would love to invite the community as well to participate in this cause. Even if you are unable to make it to our office or any of our drop locations, simply give us a call at (703)739-2800 and we will make arrangements to pick up any donations you have.

At SERVPRO, our motto, “here to help,” applies to more than just repairing water damage from a violent storm. It is a social responsibility we take on daily. A commitment to always give more than we take because we are all in this together.

At the end of the month, we will gather all the coats and blankets and donate them to our local Christ House ensuring the most in need this holiday season will benefit from them. Giving back and providing a helping hand is in our DNA here at SERVPRO. Whether it’s helping those that are less fortunate get through these cold months with warm clothes, or restoring a family home after a devastating disaster, we are forever grateful for the opportunity to serve our community.

From our families to yours, we wish you all a blessed holiday season!

We Specialize in Flooded Basement Cleanup and Restoration!

12/6/2021 (Permalink)

Basement wood floor, half stained black due to flood.  A pool of water is still visible next to a washing machine. This home's basement flooded due to heavy rains.

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your basement could flood, including:

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth calling us and letting our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help (703)-739-2800

Thanksgiving Safety Tips

11/23/2021 (Permalink)

Infographic on fried turkey safety. Find flat area, use gloves, and be prepared with fire extinguisher. Tips for your fried turkey!

Thanksgiving dinner is one of most special meals of the year for any family, but without proper care and attention, it may turn disastrous. In fact. according to the National Fire Protection Association, “Thanksgiving is the peak day for home cooking fires with more than three times the daily average.” This is why it is so important to practice the proper fire safety when cooking your delicious turkey. Check out these tips listed below to ensure your Thanksgiving doesn’t go up in flames.

For general oven and stovetop cooking:

  • Always stay in the kitchen to attend your food while cooking on the stove.
  • Frequently check the oven where your turkey is being cooked.
  • Keep children and pets away from any hot surfaces.
  • Keep all cooking surfaces clear of unneeded items, including the floor to avoid trips and falls.
  • Test your smoke alarms before starting
  • Know where you keep your fire extinguisher and make sure it hasn’t expired.

If you prefer your turkey deep fried:

  • Only use a deep fryer outside, at least 10 feet away from your house and anything flammable.
  • Make sure the fryer is at ground level on a flat and sturdy surface
  • Place the turkey in the pot with water before using oil to test the correct amount needed for cooking.
  • Wear long protective gloves that cover your hands and arms.
  • Thaw the turkey completely before frying.
  • Frequently use a cooking thermometer so that the oil doesn’t overheat.
  • DO NOT use water on a grease fire so make sure to always keep a fire extinguisher handy.

Bonus tip:

  • If you don’t have a working fire extinguisher on hand, you can use baking soda in an emergency.

The most important safety tip, however, is to call 911 when a fire grows out of control.

We hope that this friendly fire safety reminder will help you and your family enjoy Thanksgiving to the fullest.  And if your family does experience a fire, know that our family is just a phone call away, fully prepared to clean up any damage. For more fire safety tips, you can visit https://www.nfpa.org/Public-Education/Fire-causes-and-risks/Seasonal-fire-causes/Thanksgiving and https://www.usfa.fema.gov/prevention/outreach/cooking.html

Introducing Our SERVPRO Construction Team!

11/18/2021 (Permalink)

Two professional women smiling. Alexis Chavez and Maria Fuster, Our SERVPRO Construction Team!

We are extremely excited to announce our continued commitment to our SERVPRO Construction Team! Tasked with furthering the excellent work our Mitigation Team performs, the Construction Team turns our motto “Like it never even happened,” into a reality by closely working with our customers and ensuring we exceed their needs and expectations. Our team wouldn’t be possible without the two hard working ladies leading it, so we are even more proud to introduce the awesome Alexis Chavez and Maria Fuster!

Alexis graduated from The University of Mary Washington in 2019 with a BS in Business Administration and a minor in Business Spanish. While at UMW, she played soccer at a highly competitive level, where she honed her cooperative spirit and perseverance. When she’s not at work helping our construction process run smoothly, she still enjoys playing soccer in the local adult league and cooking for family and friends.

Maria was born and raised in Northern Virginia and graduated from George Mason University in 2016 with a BA in History. After five years of teaching high school history, she decided her planning and organizational skills could be utilized elsewhere. Taking a leap of faith, she earned her Project Management Professional (PMP) certification and changed her career path to commercial construction. In her free time, she enjoys spending time with family, friends, and her two dogs.

Both Alexis and Maria excel at bringing the goals of our customers to life, whether that be to restore what was or improve upon it. Their dedication to customer service is impressive and their attention to detail upholds our pledge to only the highest standards of performance. Rest assured, our customers are in good hands with either one leading their projects. As such, we could not ask for a better pair to lead the future of our Construction Team!